The special agreement between the company and the customer
Terms and Conditions
General Rules
1. Mutual respect should be the basis of interaction between the customer and employees of Global Webs,
2. The Company undertakes to maintain the confidentiality of customer information as an integral part of the Company’s system and policy.
3. The customer, visitor or inquester must keep the company’s privacy, its tickets and requests, and any deviation from it. The customer is considered to be in breach, and the company is entitled to take the necessary action to preserve its rights.
4 – The customer must abide by the company’s system of work, as the ticket system is the first and basic gateway to contact the company, and then the live support and official headquarters followed by telephone if necessary.
5 – The relationship between the company and its valued customers One family relationship The customer must respect the moral dealings with the employees and the employees respect the deal with the customer, and once repeated abuse by the client to one of the staff will be suspended account of the client company.
6. In the event of an irreconcilable difference between the parties, the friendly understanding and the capacity of the chest, in addition to relying on the employment agreement, shall be the primary reference for resolving the dispute.
7. The Company welcomes any advice from one of its clients and is happy to provide advice as a free service from the Company.
8. Both parties during or after the service period shall not mention what is detrimental to the other party in the various media, except for issues related to security or fraud issues
9 – The main means of communication After the request of any service from the company will be technical support tickets as the relationship of the client will be limited to the company team.
11. The national identity shall be regarded as the documentary document proving the ownership of the membership and shall therefore be required at the expense of any loss or claim at the expense of membership.
12. If the company receives a complaint, against any information, whether it belongs to the hosting departments, domains or technical support, and considers that the complaint is worthy of investigation and investigation, this information is frozen and the party of the dispute is informed until the matter of the claim is settled.
13 – Any transaction for the sale or purchase, and any technical or commercial service provided by the company does not depend if not through the electronic system at the company’s site. Or visit the official headquarters of the company by the customer. Or a payment process acceptable to the payment service companies provided by the company after being confirmed by the company (Global Webs)
14 – The customer is responsible for maintaining the company’s membership data as it is the primary reference and proof of ownership of the service.
15 – The customer must review this agreement as it is valid from the date of obtaining a service and the customer should not explain that he did not look at it
16 – All items on this page or any of the pages of the items for other services can be updated at any time without reference to the customer
Hosting and Servers
Last updated 21/4/2019
1 – Hosting sites containing illegal material on any of the company’s servers or servers (such as songs, movies, sites of sectarian incitement, sites of incitement to violence) are not allowed. If this happens, the hosting will be withdrawn without any responsibility for the company.
2. Hostage shall not contain content relating to persons who have committed humane acts against terrorists or who have been accused of war crimes in their countries.
3. It is prohibited to use any unauthorized programs or scripts. If a complaint is filed on a site that uses an unlicensed version of the producer or legal officer, the site will be closed. And ask him to delete this program or script or ask him to obtain official license from the producer party for those programs and scripts.
4 – Any use of the space by the client in the penetration or the lifting of materials to assist in the operations of penetration, either directly from the client or one of the parties related to it to withdraw the space without the responsibility of the company.
5. It is not permitted to use the space for illegal purposes such as counterfeit pages for commercial entities such as banks, electronic payment cards, etc.
6. Global Webs reserves the right to delete any file or program that causes security damage to the server or other sites and to impose a fine commensurate with the amount of the damage.
7. We do not accept hosting sites such as RapidShare, Hotmail, etc., which only allows hosting sites to not be a burden on the hosted server.
8 – We do not accept hosting on our server any sexual sites directed to children under the age of 18 years, and is strictly prohibited to host any website or files / photos / videos / audio files related to any sexual content on the server
9 – We do not accept hosting on our server any sites related to the drug trade or encourage the abuse.
10. We do not accept the hosting or exchange of arms, or trade internationally or locally.
12 – The company has the right to stop the client site in case it has been proven to be related to the site hackers and contact them, and the rest of the hosting is returned with a 30% discount fee.
13 – The servers of the company to take a backup automatically (daily – weekly – monthly) and internal (every 3 days) external, and thus ensure the stability of the client site and protect it from damage.
14 – The use of shared hosting spaces as download centers or to save the files of the baccalaureate, but the files must be followed by the site only, and the right of the company to stop any site contrary to that.
15 – The client will be given a period of 5 days after the due date to pay the amount of the invoice issued and then the site is closed without
Return to the client.
16. If the company receives any communication of account theft or loss, the hosting owner is required to submit proof of identity.
17 – Bahin has not renewed the subscription of the hosting service after more than one month from the end of the subscription site is deleted from the servers of Global Webs and our responsibility of ownership is not entitled to the customer claimed to recover.
18 – The customer must alert the company in case of wishing to stop his own server at least 28 days before the date of the communication, the client will have to renew the server.
19 – The company has the right to transfer customers on other servers according to what it deems appropriate for the benefit of customers, provided that this is done by alerting before the transfer.
20 – The company does not bear the damages resulting from natural disasters such as hurricanes and the interruption of all cabins of communication or fire or anything similar.
21 – Any malfunction that the company will issue a statement due to the failure, and in the event that the holidays by the company and lasted more than three days, the company will compensate the customer with a free hosting month with the same specifications and items to host.
22 – The company is not responsible for the faults that have to do with a third party such as the service providers, or the user’s device used or similar.
23 – All of our hosted sites are fully responsible for any content on their site, and Global Web Hosting is not responsible for any of the contents of the sites, and the responsibility of the customer to review the content of the website and communicate with any competent content on its website.
24. The Company may refuse certain sites that its content or the nature of its work may affect the quality of service, which may be prior to or after submission of the application. If the company refuses to host a particular site, the customer will be notified of the transfer or promotion of a specific plan specified by the company, and in the event that it is not possible to provide a backup copy for the customer to transfer his position to another company.
25. The items shall apply to packages distributed through Risler distributors
Domains
Last updated 21/4/2019
1 – Registration of the domain is by submitting the application through the site only, or by email or by sending a message with the name of the domain agreed upon in the contract.
2. The domain is registered to the customer as soon as payment is made, not once the reservation is made.
3 – The registration of the domain by the company for a period of 48 hours from the submission of the request, and in the event of delay in payment and the other company to register the same domain even within the 48 hours can not register the domain and the amount is returned to the customer in full.
4 – The domain is registered by the company according to the duration of the client.
5 – The domain is stopped on the day following the end of the registration period, and if the domain is not renewed within 3 days, the domain enters the period of acquisition and cost Estrada $ 520.
6 – In cases of non – payment of the domain subscriptions on time, or within 2 days from the date of renewal, the company ‘s responsibility to guarantee the domain and there is no responsibility for the company in case of registration of another person / entity Domin
7 – Domain control panel is available in the client account, and through the control panel can control all the settings for Domenes and DNS.
8 – The customer can not request a domain modification after registration, and the customer is not entitled to request the retrieval of registration domain registration after registration under any case of transfer.
9 – The customer bears full responsibility for reviewing the domain and confirmation of the application submitted before payment of the invoice, and in the event of any errors in the writing / extension of the domain required registration is the responsibility of the customer, and the refund is not returned to the client.
10 – The process of registering the domain takes minutes from the time of payment of the invoice, and in the case of payment by banks / non-Internet The Department of Accounts is first notified in a ticket to review the transfer and the audit takes 72 hours at Global Webs, and then register the domain after.
Technical support
1- The customer’s communication with the technical support team through the technical support ticket system or through the company’s live support and any transactions outside this scope shall have nothing to do with it, in order to guarantee the customer’s rights with the company and return to them when needed.
2 – The company does not provide special technical support services for forums or entertainment sites and private forums (such as sites of songs, movies, sites of incitement sectarian or racial).
3. The Technical Support Team is not responsible for the customer’s positions after the end of the service period as well as the location data.
4 – In the case of a client request for advanced protection service, whether for a site or a forum and a sudden defect in the protection is returned to repair it while the defect of protection, if on the other hand, the support is not responsible for them.
5 – To subscribe to the special technical support services are to pay for the service by transfer to one of our bank accounts available or delivery at our headquarters and the opening ticket sales tickets to confirm them.
6. If the customer requests a service from outside the technical support service, the customer will contact the sales and customer service team to be guided about the desired service and determine the work fees.
7. The Technical Support team is not responsible for any delay in completing the work resulting from the client or the hosting company.
8 – In the event that there are people who work on the site other than the technical support team, which leads to disruption of work, the company may cancel the service without reference to the customer.
9 – Technical support team is not responsible and inexpensive to provide content packaging service in any form where it is provided in particular and through another section.
10. In case of using the fast technical support service, the customer must pay the daily subscription fee of LE 50 or $ 3
Or monthly value of 150 Egyptian pounds or $ 20
Design and coding
1 – The customer should provide us with sufficient details about the required work, colors and logo if any, with examples, if possible, explaining what is required.
2 – Global Webs, does not design and programming sites that are contrary to Islamic law, such as pornographic sites, or any sites that mock the book and the Sunnah of the Prophet, and scientists.
3 – The client will submit his application, and will be reviewed and determine the period of work and cost, after being agreed with him must pay the amount owed in full before starting work.
4 – The period of work is determined based on the period between ending the existing work and starting the work of the client + the same period of work, noting that the period of work provided does not include days of official holidays and Fridays and Saturdays.
5 – After reviewing the application submitted and the contract with the client, we commit to the agreed period for delivery of the work, and any delay that may be obtained by the client do not bear any responsibility for him under any circumstances.
6 – After the completion of the work required to be presented to the client, so that he may request any adjustments, and the client must clarify the demands of the amendments in a detailed manner so that we can implement what he requested as soon as possible.
7 – Once the client has approved the design submitted to it and once it is converted to the coding section, the customer is not entitled to claim any amendment to the design, or his demands the coding section by adding or modifying an order outside the scope of the approved design.
8. Global WebS assumes no responsibility for adding content to the site, in all its forms and forms. The site is delivered to the customer with a default content only and is responsible for adding the content of his site after that. If, however, Details to be included in the content of the sites, if the customer does not provide the company with the details of the content of the site, the company will assume full responsibility for the site. The period of work on the site will take six months from the date of receipt of the last subscription to the customer
9 – In the event that the customer wants to adjust the settings of his entire site as he wishes to add, modify and arrange sections to suit the sections and contents of his site is completed with special fees to be determined by the sales department provided that the settings are not outside the form of approved design.
10 – The customer has the right to modify the design according to the design agreement provided, while there are any additional amendments not included in the basic request for the design is to see the required additions and set a price allocated to them, is converted before starting work.
11 – Once the design is fully approved and installed on the site, the design and design department is considered to be closed. These sections are not responsible for the direction of the site unless there is a technical defect. The company or customer does not recognize Google Consol in the discovery of any defect. The template will not be installed unless you adopt it.
12 – The logo of our company is placed on all the work we do with a link link to the site, and the client is not entitled to remove the logo and the link from the work in any form, and immediately remove the logo will alert the client and when not respond the right to impose a fine on the client. In the event that the product is hosted by us, the company may suspend the site after the second alert.
13 – The customer has the right to request the removal of the logo of the company and the link, and this is at a fee of 100% of the value of the work.
14. Design files are retained by Global Webs and are not sold to any entity and are not delivered to the customer unless the rights removal service is requested.
15. Global Webs is not responsible for any errors that the customer may make in its position. The customer is not entitled to claim any modification or compensation for what may happen.
16 – The customer should contact the design team regarding his request in technical support tickets and make amendments and notes only by the tickets and no amendment is taken outside.
17. If the work is started and the first design rehearsal is delivered, the customer is not entitled to claim the final refund
18 – The design period provided is the basic work period and any amendments or delays by the customer is considered outside this period.
19. The contract shall be concluded through the application number written on the original invoice of the company for reference in case of legal disputes.
Programming websites and mobile applications
1 – The site required for programming must be devoid of anything that violates Islamic law in any way and does not use the software in matters contrary to Sharia.
2 – Clarification of the requests for programming detailed by the client, to be reviewed and determine the cost and duration of the completion of work.
3 – The amounts of $ 250 or less will be paid in advance before starting work.
4 – The amount of more than $ 250 in advance or in two installments 70% before the start of work and 30% after the preview of Prova will be fully working on our servers and approved.
5 – The customer must be in contact with the staff updates on the request technical support tickets on the group site in order to complete the work on time.
6 – After the completion of the programming is displayed programming on a pilot link to see the work and request amendments according to the agreed terms in the programming request.
7 – The customer has the right to request amendments based on the agreed terms, and any amendment outside these items will be charged a special fee.
8 – Once the programming is installed on the customer’s site, the client has adopted the programming completely and is not entitled to claim any amendment, and the company remains responsible for technical errors only within 14 days, and the site is reviewed monthly and the submission of ideas and solutions and proposals of the implementation of The company accepts the customer free of charge
9 – The programming department is not responsible for the addition of any content in any form of the site, except in the case of a request for a service of content services and in the case of the request is through the content industry section.
10 – Customer may not remove or remove any rights to the group of software required or offered for sale All software included under our own work, while violating the condition will be stopped programming until the company determines a fine on the client.
11. While the client wants to purchase the rights to his site by programming, he must pay 100% of the value of the work.
12 – The specified period of work is the period of basic work and any amendments or delay by the client is considered outside this period.
13 – Any item that is requested after the end of the programming and has not been mentioned previously, will be a separate fee and does not consider any addition as a matter of self-availability unless written.
14 – All applications for smart phones are charged to our accounts unless the customer provides a special account.
15. No open source programming, whether for site or application software, is delivered.
16 – The prices of the software ready is the price of programming as it is and any adjustments required to be calculated by the value allocated by the sales department.
Payment and Refund Policy
1 – The site required for programming must be devoid of anything that violates Islamic law in any way and does not use the software in matters contrary to Sharia.
2 – Clarification of the requests for programming detailed by the client, to be reviewed and determine the cost and duration of the completion of work.
3 – The amounts of $ 250 or less will be paid in advance before starting work.
4 – The amount of more than $ 250 in advance or in two installments 70% before the start of work and 30% after the preview of Prova will be fully working on our servers and approved.
5 – The customer must be in contact with the staff updates on the request technical support tickets on the group site in order to complete the work on time.
6 – After the completion of the programming is displayed programming on a pilot link to see the work and request amendments according to the agreed terms in the programming request.
7 – The customer has the right to request amendments based on the agreed terms, and any amendment outside these items will be charged a special fee.
8 – Once the programming is installed on the customer’s site, the client has adopted the programming completely and is not entitled to claim any amendment, and the company remains responsible for technical errors only within 14 days, and the site is reviewed monthly and the submission of ideas and solutions and proposals of the implementation of The company accepts the customer free of charge
9 – The programming department is not responsible for the addition of any content in any form of the site, except in the case of a request for a service of content services and in the case of the request is through the content industry section.
10 – Customer may not remove or remove any rights to the group of software required or offered for sale All software included under our own work, while violating the condition will be stopped programming until the company determines a fine on the client.
11. While the client wants to purchase the rights to his site by programming, he must pay 100% of the value of the work.
12 – The specified period of work is the period of basic work and any amendments or delay by the client is considered outside this period.
13 – Any item that is requested after the end of the programming and has not been mentioned previously, will be a separate fee and does not consider any addition as a matter of self-availability unless written.
14 – All applications for smart phones are charged to our accounts unless the customer provides a special account.
15. No open source programming, whether for site or application software, is delivered.
16 – The prices of the software ready is the price of programming as it is and any adjustments required to be calculated by the value allocated by the sales department.
Reseller service System
Last Updated / 21/4/2019
1 – The system of marketers is a system that allows the clients to market our services for the ratio of service anywhere in Saudi Arabia www.theglobalwebs.com.
2 – You can not benefit from the commission unless the client exceeds 30 days from the date of service request
3 – You can withdraw profits when you reach the minimum
4. When a transfer is requested by a method not registered with a registered transaction, a commission of 16% of the amount paid shall be paid.
5. Upon request for withdrawal within Egypt / Saudi Arabia, profits shall be sent in local currency upon request
6 – The profits are sent within a day.
7 – All marketers are converting their links on the site
8 – The marketers are not entitled to request any subscriptions from customers or fees for the termination of any subscriptions.
9. Marketers are not entitled to pricing / altering / modifying plans submitted by the Company.
10 – The customer is not entitled to complete any subscriptions on his website.
11 – Customer’s responsibility to keep all information related to the mosques on the way to enter the company’s website and talk technical support or see the details of the accounts.
12 – The company is not responsible for any agreements between the client and the marketer, and all agreements are made only between the client and the company.
13. Any breach by the Marketer of any of the items
14 – The customer has the right to attack your speech.
Installment system
Last updated 21/4/2019
Thank you for choosing to deal with Global Webs for web services. We know that it is necessary to enlarge your business so that you have an online presence so we have provided an installment system to facilitate our new and existing customers.
1- A new ticket will be opened to the installment department after you log in to your account, provided that the details of the project are attached along with your national identity card.
2 – Pay 100% of the value of work on the amounts less than $ 50, and 30% of the value of work on the amounts less than $ 5000 and that the payment of installments to a maximum of 9 months from the date of delivery of your site.
3 – Your project is delivered to start managing it. The cPANEL control panel and domain are delivered after the last installment of the project is paid.
4- If the customer is late to pay the monthly installment for a period of 4 days, a penalty of 50% will be imposed and increase by 1% for each additional delay day (this item will be waived if the customer has committed to pay the last 3 installments and is adjusted by invoice automatically. Through the system).
5 – If the customer delayed payment of installments for a period of 3 months, the company has the right to dispose of the design as it wishes, either by reselling the design / software /
6 – The customer has the right to pay all the price of the site before the date of termination of installments in this case the company is doing a perfect reduction gift to him
7 – Installment does not go on (design of banners – smart phone applications – hosting)
8 – If the customer wants to cancel the agreement, 30% + the cost of hosting and the scope of the value of the payer will be deducted with the rest of the refund if the project is started (if the reservation is reserved and the scope and the status of the working page) + The cost of hosting and the scope of the value of payments and rest is refunded.
Rules for gift plans hosting
1 – All gifts are presented based on the type of plan and the duration of the subscription, and it is the responsibility of the customer to fully clarify the details of the gifts from the support team.
2 – Gifts are presented on the plan free of charge and without any fees for some gifts, and for others, the gift is a special price for the service that is lower than the real price that was presented on the official website of the service.
3 – In all cases, the gifts offered by a third party, the company is not responsible for the customer’s dealings with this entity, any refusal of the entity to deal with the customer, any fees that are placed by the entity on the customer in exchange for using its service, any problems resulting from the customer’s use of the entity’s service.
4 – The client’s first and last responsibility is to investigate the full details of any gift before booking it or entering into a relationship with the service provider, knowing that the company is not responsible in the event that the service provider changes its terms or currency systems at any time.
5 – The company’s responsibility stops when presenting gifts to the customer, and “The Global Webs” is not responsible for providing any kind of technical support for the gift that is obtained from the company.
Disclaimer
1 – The company disclaims responsibility for any content on the server and the content is the responsibility of the customer.
2 – The company disclaims responsibility for any information published on the Internet for its services and information about our services published only on our official website.
3 – The company has abandoned its responsibility from any sites that impersonate the company to obtain any data from the client or to obtain fees for any subscriptions.
4 – The company has abandoned its responsibility for any correspondence from any person on the Internet, which violates any status of the company and requests any data. The company will not request any data from its customers on the e-mail. In case of need, customers will be asked to modify their data by logging in to their accounts, modifying them from the inside or chatting directly on our official website.
5 – The company abandoned the responsibility of the inability of the client to secure information and published on the Internet, we work that the company is working with all its ability to secure the information of its customers and encryption on the server so that it is difficult to steal.
6 – The company is not responsible for any hacking of sites hosted on its servers due to gaps in the scripts or code of the site, the servers are hosted on a very high degree and can not penetrate, and the responsibility of the client dealing with specialists in the field of securing sites or specialists In securing the script that deals with securing the script that the client handles on his site.
7 – All types of gift vouchers provided are free gifts provided by a third party responsible for the coupon. The Company is not obliged to keep the Coupons in the event of any problems or difficulties or the party responsible for the Coupon ceases to send. The Company or the party responsible for the Coupon is entitled to refuse any of the sites to obtain the Coupon without giving reasons.
